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Details & Care

MAEL FEMME

Product Care Guide

To maintain the quality and longevity of your MAEL garments, please follow the recommended care instructions.

Silk, Lace & Delicate Fabrics

Hand wash gently in cold water with mild detergent.
Wash dark colors separately.
Do not bleach.
Iron on low heat or use steam, always on the reverse side.
Store in a cool, dry place away from direct sunlight and sharp objects.

Leather & Fur

Professional dry cleaning is recommended.
Do not machine wash, bleach, wring, or tumble dry.
Wipe gently with a soft, damp cloth after use and allow to air dry naturally.
Store in a breathable garment bag away from heat, sunlight, and humidity.

Metal Hardware, Crystals & Embellishments

Avoid contact with perfume, cosmetics, alcohol, harsh chemicals, and excessive moisture.
Dry cleaning is recommended for embellished garments.
Do not rub decorative details.
Store each item separately to prevent scratches and keep away from direct sunlight and humidity.

Important Notice

Always refer to the care label attached to each garment, as instructions may vary by material.

MAEL is not responsible for damage caused by improper washing, storage, or handling. For further assistance, please contact MAEL Customer Service.

Delivery & Returns

Delivery, Returns & Refunds

Delivery

Delivery dates are estimates unless MAEL expressly confirms a guaranteed date in writing. International deliveries may be affected by customs clearance and local-carrier processing. Destination duties, taxes, customs and carrier charges may be payable separately unless expressly included in the order total.

Returns & Exchanges

Please contact MAEL within 3 calendar days after receipt where reasonably possible. Incorrect, damaged, defective or materially non-conforming items will be reviewed for an appropriate remedy. MAEL will bear or reimburse reasonable, documented standard return-shipping costs where the issue is attributable to MAEL or required by law.

Size, preference or change-of-mind returns are subject to product eligibility and MAEL’s approval. For an approved return that is not caused by MAEL, the customer is responsible for reasonable return shipping and any associated destination or re-export charges, except where applicable law provides otherwise.