Order, Payment, Shipping, Returns & Refunds Terms

Version 2026-09-06.v1 · Effective 6 September 2026

2. FINAL SALE and made-for-customer items

SALE or FINAL SALE items, accessories, made-to-order items, made-to-measure items, personalised items, and pre-order items that are produced or ordered specifically for the customer are FINAL SALE.

For a voluntary request caused by change of mind, preference, incorrect size selection or another customer ordering error, FINAL SALE items are not eligible for cancellation, exchange, return, store credit or refund.

This restriction does not affect mandatory rights or remedies where MAEL supplies an incorrect, damaged, defective or materially misdescribed item.

If MAEL nevertheless approves an exchange and the issue is not attributable to MAEL, the customer is responsible for return shipping, reshipping, applicable taxes and related charges, except where applicable law requires otherwise.

6. Incorrect, damaged, defective or misdescribed items

Please contact MAEL promptly, retain the item, packaging and labels, and provide reasonable supporting information such as photographs.

Where the issue is attributable to MAEL, or where applicable law requires it, MAEL will provide an appropriate remedy and bear or reimburse reasonable, documented standard return-shipping costs.

7. Complaints and interpretation

Customers may submit a complaint through MAEL’s published contact channels. The Complaints & Dispute Resolution procedure explains the required information and review process.

These Terms must be read with the product information and mandatory law. If generic wording elsewhere conflicts with these Terms, this accepted version governs the order, subject to product-specific commitments disclosed before checkout and mandatory law.